Fireaway Pizza Croydon
Fireaway Pizza Croydon questions answered
This page collects the questions we get most often about ordering, delivery, collection, ingredients, and payment. If your question is not here, the contact page has the phone number and a form.
Collection address
142 High Street, Croydon, CR0 1ND
Collect from the counter when you are already in central Croydon.
Kitchen hours
Monday to Sunday, 11:00 – 23:00
Busy evenings shift delivery timing. Call ahead if you need a specific slot.
Ask before you order, not after. Most of the answers on this page take one phone call to resolve.
Allergens, delivery addresses, and timing questions are easiest to answer while you are still choosing. Ring the Croydon shop or send a message through the contact page with your postcode and the item you have in mind.
Ordering
Orders start from the menu. Choose your items, pick your toppings, and select delivery or collection. If you are ordering for several people, agree the pizzas before you start, since customising several at once takes longer than ordering a set. A first-time order usually goes through in a few minutes.
Larger group orders move faster when you send one list rather than several separate orders — the kitchen builds them together and nothing arrives cold while the rest is still cooking. If someone in the group has a dietary requirement, flag it at the start so the shop can answer before you commit.
A busy counter in a small kitchen is why timing answers change from one evening to the next.
Delivery and collection
Delivery covers a local area around our High Street shop. Collection is from 142 High Street, Croydon, CR0 1ND, and is often faster if you are already in central Croydon. If you are unsure whether your address is inside the delivery zone, ask before ordering rather than after.
Send your postcode through the contact page and the shop will confirm whether you are covered. For collection, order first and travel over — the counter will tell you when to set off so your pizza is not sitting under the lamp.
Timing
Delivery time depends on how busy the kitchen is and how far you are from the shop. A quiet period close by is quicker than a peak evening further out. If you are ordering for a specific time, call ahead and we will give you a realistic answer rather than a number that will not hold.
When you order
What affects it
What helps
When you order
A quiet weekday lunch close to the High Street
What affects it
Oven space is free and the road is clear
What helps
Order as soon as you know — it moves through the kitchen quickly
When you order
A Friday or Saturday evening
What affects it
The kitchen queue builds and delivery rounds stack up
What helps
Call early and ask for an honest window, not a promise we cannot keep
When you order
A time you need the food by
What affects it
A stated deadline does not speed up a packed oven
What helps
Phone the shop in advance and we will plan the slot with you
These are the patterns the shop sees most weeks. They are guidance, not a quoted delivery time — a quick call gives you the real answer for your order.
Ingredients and allergens
If you have an allergy or a dietary requirement, contact the shop before ordering. We can confirm how a particular item is prepared and what it contains, which is more reliable than a general statement. Say which item you are asking about so the answer is specific.
Toppings are handled in one kitchen, so cross-contact between ingredients is possible even when an item does not list a problem ingredient. Tell the shop and it will explain what it can control and what it cannot, before you order. That is a more useful answer than a blanket yes or no on a web page.
The same applies to dietary preferences rather than allergies — no meat, no dairy, or a swap you would like. Naming the base, size, and toppings you want lets the shop check the whole build rather than just one line on the menu.
Before you order
- Name the exact item you are asking about, including size and crust.
- Say whether it is an allergy or a preference — the two need different care.
- Ask before the order is placed, so the answer can change what you pick.
- Keep it to one conversation so nothing gets lost between two orders.
Call +44 20 8686 1234 or use the contact page form.
Payment
Payment options are confirmed as part of the order. If you want to know what is available before you start, ask the shop and we will tell you directly. There is no need to guess, and it is a quick question to answer.
Card and contactless
Card details are taken as part of the order, in the shop and over the phone. Ask if you want to know the options for a particular order before you commit.
Cash and in-shop payment
If you plan to pay when you collect, say so when you order so the counter can set it up correctly. It saves a conversation at the till.
Changes to an order you have already placed
Call the shop and give the order details. Payment questions and order changes often arrive together, and one call handles both faster than a message that waits to be read. This applies to delivery and collection equally.
Changes and problems with an order
If something about an order is wrong or late, call the shop and give the order details. A conversation resolves most issues faster than a message left to be read later. This applies to delivery and collection equally.
Have the order time, the items, and the address or collection name to hand. That is enough for the shop to find the order and see where it stopped, whether it is still in the oven or already out for delivery.
A phone call reaches the kitchen directly, which is why it resolves order problems faster than waiting.
Customising a pizza
Yes, you can build a pizza with the toppings you want. Start from a base and size, then work through the topping list. House combinations are there if you would rather have a starting point, and you can adjust them. Nothing on the menu is fixed if you would rather change it.
A few practical notes. Keep the number of added toppings sensible so the base still cooks through, and if you are swapping one ingredient for another, say which one you are removing so the kitchen does not build both. For a group, write the full list in one message and the shop will read it back before cooking.
Start from a base
Pick the base and size first. Everything else is added on top of that decision, and it keeps the order clear for the kitchen.
Adjust a house combination
Take a listed pizza as your starting point, then add or remove toppings. House combinations are the fastest route to a good order.
Ordering for a group
Send one list with every pizza and its toppings. Customising several at once takes longer, so start before everyone is hungry.
Fireaway and the UK pizza market
The UK has large national delivery chains, Neapolitan-style restaurant groups, and smaller local shops like ours, and each works differently. Delivery-led operations like ours cook for the journey or a short wait at the counter. That affects how a pizza is built, which is worth knowing when you compare options.
A delivery pizza is built to survive ten or fifteen minutes in a bag or under a lamp, so the base and the amount of moisture in the toppings matter. A restaurant pizza is eaten within a minute of leaving the oven. Both are made with care, but the decisions behind them are not the same, which is why yours is assembled with the trip in mind.
Being a small Croydon shop also means the person who takes your call is likely standing in the same kitchen your order is going through, so questions about a specific item come back with a specific answer.
Quick answers
The four questions that come up most. If yours is not here, the contact page is the fastest route to a specific answer about your order or your address.
Do you deliver to my address?
Delivery covers a local area around Croydon. Ask via the contact page with your postcode and we will confirm.
Can I collect my order?
Yes, from 142 High Street, Croydon, CR0 1ND. Collection is often quicker if you are already in central Croydon — order first, then travel over when the counter tells you to set off.
How do I ask about allergens?
Contact the shop directly and name the item you are asking about. All toppings are handled in one kitchen, so the shop will tell you what it can control for your build and what it cannot.
Can I change my order after placing it?
Call the shop. Changes depend on whether the kitchen has started the order, so a quick call is the only way to get a real answer.
Still unsure about something?
Ring the Croydon shop on +44 20 8686 1234 or send a message through the contact page. If you already know what you want, the menu is the place to start — Fireaway pizza orders go through in a few minutes once the build is agreed.